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Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.
Aims, purpose, or objectives:
To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Survey and Coaching | Active Comparator | Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients. |
|
| Survey and Communication Class | Active Comparator | A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend. |
|
| No Intervention | No Intervention | Surveys only |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Intervention 1 | Behavioral | Intervention 3 |
|
| Measure | Description | Time Frame |
|---|---|---|
| To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction. | Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete. Method used: Average Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout | 1 year |
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Inclusion Criteria:
• Clinicians of Primary Care Mayo Clinic
Exclusion Criteria:
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| Name | Affiliation | Role |
|---|---|---|
| Summer V Allen | Mayo Clinic | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Mayo Clinic in Rochester | Rochester | Minnesota | 55905 | United States | ||
| Mayo Clinic |
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| ID | Term |
|---|---|
| D017060 | Patient Satisfaction |
| D003142 | Communication |
| ID | Term |
|---|---|
| D000074822 | Treatment Adherence and Compliance |
| D015438 | Health Behavior |
| D001519 | Behavior |
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| Rochester |
| Minnesota |
| 55905 |
| United States |