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To examine the effect of a coaching intervention on provider burnout and communication
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Intervention | Experimental | Providers in this arm will receive a communication coaching intervention immediately post-randomization. |
|
| Waitlist Control | Other | Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete. |
|
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Communication coaching | Behavioral | Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters. |
| Measure | Description | Time Frame |
|---|---|---|
| Change in provider burnout, as measured by questionnaire | baseline and follow up, approximately 2 months |
| Measure | Description | Time Frame |
|---|---|---|
| change in comfort addressing emotion, as measured by questionnaire | baseline and follow up, approximately 2 months | |
| change in self-rated efficiency, as measured by questionnaire | baseline and follow up, approximately 2 months |
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Inclusion Criteria:
Exclusion Criteria:
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| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Duke University Medical Center | Durham | North Carolina | 27705 | United States |
| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 31422103 | Result | Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16. |
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| ID | Term |
|---|---|
| D003142 | Communication |
| D000077062 | Burnout, Psychological |
| ID | Term |
|---|---|
| D001519 | Behavior |
| D013315 | Stress, Psychological |
| D001526 | Behavioral Symptoms |
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