Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Inclusion Criteria:

• age 6-17 years
• has not had a well child check in past 365 days
• no future well child check visit scheduled
• parent preferred language = English or Spanish

Exclusion Criteria:

• no active MyChart account