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The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them.
The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| High Intensity User Patients | Patients who have attended the Emergency Department 5 times or more in the last 12 months. | ||
| Emergency Department Staff | Staff who work in the Emergency Department at Blackburn Royal Teaching Hospital |
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| Measure | Description | Time Frame |
|---|---|---|
| Qualitative Interview Data | Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts. | 2 months |
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Inclusion Criteria:
Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital
Exclusion Criteria: Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.
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The participants of this study will include patients who have been identified by the ED Cerna database to have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months.
All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital will be invited to participate (e.g. ED consultants, doctors, junior doctors, nurses as well as reception and portering staff).
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| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Blackburn Royal Teaching Hospital | Blackburn | BB2 3HH | United Kingdom |
I am the only researcher working on this project.
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