Exploring the Needs of High-intensity User Patients Within the Emergency Department: Informing the Development of a Psychosocial Service
Exploring the Needs of High-intensity User Patients Within the Emergency Department: Informing the Development of a Psychosocial Service
The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them.
The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.
Inclusion Criteria:
Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital
Exclusion Criteria: Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.