Risk Management in Primary Care

Assessing Risk Management in Primary Care Teams

The proposed research is a prospective, non-comparative study based on a qualitative method, comprising a literature review followed by 2 successive series of Focus Groups with users and healthcare professionals of primary care in the French AURA region. The 2 Focus Group phases will make it possible to :

• propose an operational definition of the notion of a professional team in primary care (validation by consensus between the participants of the first 4 Focus Groups based on the definitions in the literature)
• describe the ways in which risks are managed in primary care teams (qualitative analysis of the contributions made by the participants in the next 12 Focus Groups organized in 12 primary care teams)

Inclusion Criteria:

Healthcare professional

• Healthcare professional over 18 years of age, registered with the professional association on which he/she depends and holding an RPPS identification number with care activity as part of a coordinated practice, within a legally formalised care team working on a territorial health project, or care activity within a care team that is not legally formalized but defined as an entity bringing together ≥ 4 different professionals to care for the same patient.
• Most care provided on an outpatient basis
• Care activity in the AURA region
• Agreement to participate in the focus group Users
• Any user of the healthcare system over the age of 18
• Consulting a healthcare professional from a team included in the research
• Agreement to participate in the focus group

Exclusion Criteria:

Healthcare professional

• Primary care healthcare professional with a specific exclusive practice that does not form part of the overall management of a patient (e.g. homeopathy, mesotherapy, acupuncture, etc.) Users
• Persons deprived of their liberty by a judicial or administrative decision
• Adults under legal protection (guardianship, curatorship)
• Persons not affiliated to a social security scheme or beneficiaries of a similar scheme