Healthcare professionals providing care for institutionalized older patients must deal with agitated behavior daily. Such behavior alters the patient's quality of life and generates stress for the caregiver. Humanitude® Care Methodology is an alternative to pharmaceutical approaches that has demonstrated benefits on care delivery. The present study aims to investigate the effects of this method on healthcare professionals' perception of competence and emotional state when dealing with difficult care situations.

This is a retrospective, multicentric, before / after study. Data collected from a self-administered questionnaire to caregivers working in 32 Continuous Care Units before and after participation in Humanitude® Care Methodology training sessions in the Ile-de-France region in France will be analyzed. Data on the participants' perception of their own care competence and their emotional state when confronted with several difficult care situations will be collected. Participants' well-being at work and adhesion to the Humanitude® Care Methodology will be also evaluated.

Inclusion Criteria:

• Caregivers taken part in a Humanitude® training course
• Caregivers agreeing to complete pre- and post-training questionnaires

Exclusion Criteria:

• Caregiver not completing the questionnaire at one of the 2 stages of the assessment (before or after)

Professionals trained in the principles and techniques of Humanitude®. For each training session, these professionals are invited to complete a questionnaire at the beginning and end of the course. These questionnaires are part of the training organization's quality approach and are designed to assess the impact of the training.