Enrollment Barriers, Procedural Denials, and Loss of Medicaid Coverage

Enrollment Barriers, Procedural Denials, and Loss of Medicaid Coverage: A Randomized Trial to Identify and Implement Effective Outreach Solutions

The goal of this study is to try new outreach methods to improve access to Medicaid for those who lost Medicaid for procedural reasons. The main questions it aims to answer are:

1. How does a live phone call from a Navigator impact Medicaid enrollment among people who lost Medicaid coverage for procedural reasons?
2. What is the effectiveness of outreach using a live call rather than a pre-recorded call?

Inclusion Criteria:

• Eligible for Medicaid
• Lost Medicaid coverage between June 2024 and November 2025

Exclusion Criteria:

• Preferring a language other than English, Spanish, or Hmong
• No working phone number