Patient-Clinician Communication Skill Training: A Mobile Education Initiative

Patient-Clinician Communication Skill Training: A Mobile Education Initiative

This study is a pilot test of The Art of Medicine Series, a smartphone-based educational tool to improve clinician-patient communication. Investigators will enroll clinicians (residents, fellows, attending physicians) and family caregivers (most often parents) from the Children's Wisconsin neonatal intensive care unit (NICU). Participants will then receive a series of links to short, animated videos sent to their phone by text message. Each video teaches best-practice communication techniques such as how patients can prompt teach back and how clinicians can avoid biased phrasing in delivering news. Over the 4-week intervention (the length of resident's rotation), clinicians will receive 15 videos and patients will receive 8 videos. Communication skills of clinicians and patients will be assessed pre and post intervention using validated measures and participants' engagement with the videos will be tracked with software in the website.

Inclusion Criteria:

Inclusion criteria - clinician:

• A resident, fellow, or attending physician
• On Team A rotation in the neonatal intensive care unit (NICU) of Children's Wisconsin.

Inclusion criteria - patient:

• A parent, grandparent, or other identified caregiver of a child on Team A of the NICU at Children's Wisconsin
• Expected to stay in the NICU for a further 3 weeks
• Have not previously participated in the study
• Are 18 years of age or older
• Able to speak and understand English.

Exclusion Criteria:

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