Quality Management of Reablement Service by Professionals in Taiwan: Review and Analysis

Quality Management of Reablement Service by Professionals in Taiwan: Review and Analysis

Since the Ministry of Health and Welfare promoted long-term care 2.0 in 2017, it has actively flipped the concept of care. The long-term care professional service added the spirit of self-care, emphasized the dignity and autonomy of the elderly, and provided professional services (including reablement services) to enhance the individual's ability to live independently. However, the use of professional services may be controversial due to unclear understanding of the purpose and service mode of professional services and lack of preparation, vertical (county and city governments, community integrated service centers (A-level units), long-term care service units, etc.) and horizontal cross-professional cooperation is rare, the effectiveness of professional services is unclear, and issues of service quality management also need attention. Therefore, there is an urgent need to integrate the current implementation content and service personnel qualifications of professional services, improve the knowledge of professional service personnel, strengthen the links between county and city governments, A-level units, and long-term care service units, and improve the quality of professional services.

The purpose of this plan is to set up experts and working groups, revise the professional service manuals, develop long-term professional service operation guidelines, review the long-term professional service payment system, and develop professional service quality management mechanisms to provide reference for policy planning.

Researchers will achieve their goals through the following methods:

1. Establish an interdisciplinary, academic and practical expert working group, professional service manual/operation guide revising group, and hold meetings. Researchers will also review professional service manuals and operational guidelines for the drafts of professional services, and the payment system and the improvement mechanism of service quality, etc.
2. Review domestic and foreign documents: four countries including Norway, the United Kingdom, Australia, and Japan. Researchers will compare the long-term care professional service or reablement service models of various countries, and serve as follow-up experts to revise professional service manuals, operating guidelines, and basis for professional service execution and quality management mode.
3. Achievement analysis of model cases: based on the extended case method of qualitative research, it is expected to solicit high-quality model long-term care professional service units, and in-depth collection of relevant information on the characteristics, process and results of the case homes and service units of successful cases of long-term professional services, conduct ethnographic research and benchmarking, understand the operation of the domestic model, as a follow-up reference for the various tasks of this project .
4. Based on the above-mentioned literature review, model case analysis, expert writing, and multiple meetings, develop a long-term professional service manual/long-term professional service operation guidelines, and propose an amendment draft.
5. Suggestions for the review of the payment system for long-term care professional services: methods include the above-mentioned literature review, establishment of an expert group, case visits, analysis of results of typical cases, and discussions on the draft and different payment methods of various care packages and classification of different payment cases, obtain group consensus through the Delphi method, and conduct pros and cons analysis.
6. Conduct simulation verification for the service payment method draft and different payment case classifications, visit cases (including cases with different disability levels or characteristics), and analyze the verification results and make recommendations for revision.
7. Based on the above literature review, analysis of the results of model cases and discussions at expert meetings, develop professional service quality evaluation and management mechanisms
8. Produce public version of long-term professional service manual/long-term professional service operation guide for lecture notes and educational training media, and handle seven sessions of education training in North, Central, South, and East of Taiwan.

Clients

Inclusion Criteria:

• (1) The care management specialist or case manager of the A-level unit (community integrated service center) or the B-level unit (combined service center) judged to be an effective professional service user who has reached the age of 20 (e.g. : Decline in the level of disability, decrease in the number of hours of care required, decrease in the burden of caregivers, etc.) and their family members or main caregivers.
• (2) The cognitive status and language ability of professional service users are acceptable for face-to-face (or video) interviews. If the professional service user is a case where a research team such as a dementia patient determines that the cognitive state cannot be interviewed, it will be replaced by interviewing the long-term professional service experience of the family or the main caregiver.
• (3) Understand the research content and agree to accept the interview.

Exclusion Criteria:

• N/A

Caregivers and professionals

Inclusion Criteria:

• (1) The main caregivers of professional service users who have reached the age of 20, and their cognitive and language skills are acceptable for face-to-face (or video) interviews
• (2) Relevant professional service providers (including but not limited to: case managers, care managers, occupational therapists, physiotherapists, nurses, home care service supervisors, caring service supervisor, home service assistants, etc.)
• (3) Understand the research content and agree to accept the interview.

Exclusion Criteria:

• The cognitive status and language ability of the main caregivers in the families of professional service users are not acceptable for face-to-face interviews.