Responsible Gambling Telephone Intervention to High-risk Gamblers by a State-owned Gambling Operator in Sweden.

Responsible Gambling Telephone Intervention to High-risk Gamblers by a State-owned Gambling Operator in Sweden. Effectiveness, User Satisfaction and Acceptability of the Motivational Telephone Intervention of AB Svenska Spel.

The present overall project evaluates an intervention carried out by the Swedish state-owned gambling operator AB Svenska Spel, in order to help high-risk gamblers reduce or quit their gambling. The intervention is a motivational telephone intervention, called by responsible gambling officers trained in motivational interviewing, and who call gamblers who are screened for suspected high-risk gambling practices either through the operator's own records, or because they have voluntarily taken a self-test indicating a hazardous gambling pattern. The present projects evaluates the effectiveness, user satisfaction and acceptability of the intervention, in two parts: 1) A retrospective, register-based follow-up of gamblers reached by the telephone intervention, in comparison to control individuals for whom attempts were made to carry out the same intervention, but who were never successfully reached on telephone. The effectiveness measures include potential changes in gambling level (frequency, level of wagering) post-intervention compared to pre-intervention, as well as occurrence of deposit limits, or voluntary self-exclusion. 2) A prospective web survey study involving individuals reached with the intervention from November, 2020, who - after receiving electronic written information and after providing informed consent - will answer a web survey around 10 days after the intervention, about their attitudes to the telephone intervention, and their self-reported gambling (on the same operator and on other gambling operators), self-limiting interventions and treatment seeking after the intervention. The study will provide important data on the effectiveness of this intervention aiming to reduce high-risk gambling practices, and will be able to study also the risk of gamblers transferring their gambling practices to other operators after a motivational intervention as the present one. Also, as acceptability and user satisfaction of the intervention are crucial for its success over time, these measures are also included in order to improve the understanding or how effective responsible gambling interventions can be implemented by gambling operators with a harm-reducing mission.

The project includes two sub-studies:

1. Retrospective study part: intervention group (reached with the telephone intervention) and control group (gamblers attempted to be reached but who were not reached by the telephone intervention). Involves objective gambling data post- and pre-intervention, as derived from the AB Svenska Spel databases. Includes the study period September, 2019-April, 2020. Total N of individuals available: 3,626.

   This study part will also include a sub-analysis, where each individual successfully reached for the motivational telephone call will be compared to a 1:1-matched individual who was not reached (but intended to be reached by the call). Matching is carried out based on the reason for including the individual in the intervention, i.e. either because of a risk screen in a voluntary self-test, or the level of monthly gambling loss. An individual will be matched to a control individual based on the 2,000-SEK interval (approximately 190-Euro inteval) of gambling losses or the inclusion criterion of self-test risk screen.

2. Prospective study part: cohort study of individuals reached with the intervention prospectively from November, 2020, and who provide informed consent. Web survey study which collects data on user satisfaction, acceptability, and self-reported changes in gambling (on the same gambling operator and other gambling operators) post-intervention compared to self-reported gambling prior to the intervention. Data collected after sending the survey on the first business day 10 days after the intervention. Target N 200.

The aims of the study are the following:

1. Retrospective study part: to study 1a) effects of the telephone intervention, with respect to individuals' level of gambling (frequency and total amount), uptake of responsible gambling tools, and enrolment into self-exclusion, during four weeks after the intervention, in comparison to a period of eight weeks prior to the intervention; 1b) whether the objective effects above differed during the period of COVID-19 pandemic in Sweden (week by week throughout March and April, 2020, compared to previous weeks during the study)
2. Prospective study part: to study 2a) participants' subjective attitudes to and experience of the telephone intervention 2b) subjective effects of the intervention on participants' self-reported change in gambling on the same and other operators, and self-reported uptake of self-exclusion

Inclusion Criteria:

• High-risk gambler as perceived by the high-risk gambling screen by the gambling operator (AB Svenska Spel) or by a voluntary self-test

Exclusion Criteria:

• None in the retrospective study. In the prospective study: failure to provide informed consent.