Quality Improvement of Person-Centered Care for Maternal Health in Public Facilities in India, Phase 2

Strengthening Person-centered Accessibility, Respect, and Quality of Maternal Health Services in India, Phase 2

Evaluating the spread of a quality improvement (QI) change package working to improve person-centered care (PCC) for maternal health (MH) services.

After implementing a quality improvement (QI) collaborative in public facilities in Uttar Pradesh, India, a second phase was done to evaluate if the "change package" developed during phase one could be implemented in similar facilities to improve the quality of person-centered care (PCC) for a maternal health (MH) services.

Inclusion Criteria for Women:

• Women aged 18-49 years old
• Who agreed to participate
• Who delivered a baby at the facility where data collection is taking place within the last 7 days

Exclusion Criteria for Women:

• Not a women aged 18-49
• Did not agree to participate
• Did not deliver a baby at the facility where data collection is taking place within the last 7 days

Inclusion Criteria for Providers:

• Agreed to participate
• Purposive sampling
• Permanent staff at the facility

Exclusion Criteria for Providers:

• Did not agree to participate
• Not permanent staff at the facility