Quality Improvement Project for Maternal Health and Family Planning Services in Kenya

Strengthening People-centered Accessibility, Respect, and Quality for Maternal Health and Family Planning Services in Nairobi, Kenya

Evaluation of a quality improvement (QI) collaborative aimed at improving person-centered care (PCC) for maternal health (MH) and family planning (FP) services

Evaluation of a quality improvement (QI) collaborative in public facilities in Nairobi and Kiambu Counties in Kenya aimed at improving person-centered care (PCC) for maternal health (MH) and family planning (FP) services.

Inclusion Criteria for Women:

• Women aged 15-49 years old
• Agreed/consented to participate
• Delivered at the facility within the last 7 days OR adopted a family planning method at their visit on day of survey
• Has a working mobile phone and specified service provider (airtel/safaricom)

Exclusion Criteria for Women:

• Not a women aged 15-49 years old
• Did no agreed/consented to participate
• Did not deliver at the facility within the last 7 days OR adopted a family planning method at their visit on day of survey
• Does not have a working mobile phone or specified service provider (airtel/safaricom)

Inclusion Criteria for Providers:

• Agreed/consented to participate
• Staff at facility

Exclusion Criteria for Providers

• Did no agreed/consent to participate
• Not staff at facility