Patient Portal and Navigation Program in Providing Information for Asian American Cancer Patients

The Patient Cancer OUtreach, Navigation, Technology, and Support (Patient COUNTS) Project: Addressing Care for Asian Americans With Cancer

This phase I/II trial studies how well patient portal and navigation program work in providing information for Asian American cancer patients. Patient portal and navigation program may help to improve the care provided to Asian American cancer patients.This study is offered in the following languages in addition to English: Chinese (Cantonese or Mandarin) and Vietnamese.

PRIMARY OBJECTIVES:

I. Identify Asian American adults newly diagnosed with colorectal, liver, or lung cancer using a population-based cancer registry.

II. Conduct outreach to these patients to let them know about the availability of information on these cancers, the Patient Cancer OUtreach, Navigation, Technology and Support (COUNTS) web portal, and the Patient COUNTS patient navigation program.

III. Provide patient navigation either virtually or in-person.

OUTLINE:

Patients attend focus groups to help develop patient portal and navigation program. Patients use in-person navigation program. In phase II, patients use an online portal to access navigation program and may choose to have online/virtual navigation support or in-person navigation support. Patients also complete data collection and surveys over 15 minutes via web portal at baseline, 3 months, and 6 months and user experience survey at end of program participation.

Inclusion Criteria:

• FOR INTERVIEWS AND FOCUS GROUPS:

  • Cancer patients: Self-identifies as Asian American, lives in San Francisco, speaks English, Mandarin, Cantonese, or Vietnamese, has a history of cancer of any kind
  • Caregivers: any person age 21 and older who has provided care to an Asian American cancer patient
  • Health professionals: physicians and other health professionals age 21 and older who provide care to Asian American patients with cancer

• FOR PILOT IMPLEMENTATION:

  • Self-identifies as Asian American
  • Ages 21 or older
  • Lives in the 9 counties of the greater bay area cancer registry (GBACR)
  • Speaks English, Mandarin, Cantonese, or Vietnamese
  • Has any stage colorectal, lung, or liver cancer
  • Has not started treatment or has not completed treatment
  • Is willing to stay in the study for six months.

• FOR FULL IMPLEMENTATION:

  • Self-identifies as Asian American
  • Ages 21 or older
  • Lives in the 9 counties of the GBACR
  • Speaks English, Mandarin, Cantonese, or Vietnamese
  • Has any stage colorectal, lung, or liver cancer,
  • Has not started or has not completed treatment
  • Is willing to stay in the study for six-seven months

Exclusion Criteria:

*Any medical or psychological conditions precluding informed consent