A Quality Rating Scale for Patients in Complex Situations and Their Caregivers

Establish a Quality Rating Scale for Primary Care Centers and Nursing Homes Pluri Professionals Integrating the Perspective of Patients in Complex Situations and Their Caregivers

Identify and analyze in the exercise groups coordinated (GECO) the effects of coordination arrangements between professionals on the transformation of modes of exercise of professional care, and on the experience of patients / users and that of caregivers, particularly on dimensions constituted that the quality of care in order to build a coordinated exercise structures rating scale primary care on the basis of criteria suggested by patients

Inclusion Criteria:

• For Professionals:
• Medical or paramedical professionals working in the exercise coordinated groups (GECO) initially defined
• Professionals who made his non_opposition
• For patients and family caregivers:
• Binomials patients / caregivers over the age of 18.
• Binomials patients / caregivers who formulated his non_opposition
• Patients experiencing complex care (multi-morbid and chronic)

Exclusion Criteria:

• Refusal of a participant (Professionals / Patients / caregivers) to respond to inquiries