Assessment of Drug Prescription by Phone

Telemedicine Performed by General Practitioners in Medical Call Centres:Quality Assessment of Drug Prescription by Phone

Prescription of medicines by telephone in French medical call Centres is a part of the general practitioners activity.

This study aimed to described drug prescription by phone (MTP) performed in four medical call centers. The primary objective is to evaluate adherence to french practice guidelines for the drug prescription by phone (Haute Autorité de Santé, 2009) The secondary objective is to evaluate the risk/benefit ratio for drug prescription by phone.

Inclusion Criteria:

• All phone calls, from september to october 2013, leading to a drug prescription by a general practitioner of four medical call centres..

Exclusion Criteria:

• Medical emergency
• Patient refusing or not able to provide consent.