Impact of Six Patient Information Leaflets (PIL) on Doctor Patient Communication

Impact of Six Patient Information Leaflets (PIL) on Doctor Patient Communication and Adherence in Emergency Ward

The purpose of this "before-after" prospective multicenter study is to assess the impact of six Patient Information Leaflets (PILs) on Doctor Patient Communication scale (DPC) and adherence scale for common acute illnesses in emergency ward.

Assessing the impact of six Patient Information Leaflets (PILs) on Doctor Patient Communication scale (DPC) and adherence scale for common acute illnesses (infectious colitis, diverticulitis, pneumonitis, prostatitis, pyelonephritis , ankle sprain) in two emergency ward.

For "before" study without intervention : usual consultation without PIL .

For "after study" with intervention : the patient is given a PIL related to his disease during the consultation.

Data collection will take place the same day as the consultation by self-administered questionnaire for DPC scale and also between 7 to 10 days after the consultation by phone survey for DPC scale and adherence scale.

Inclusion Criteria:

• Adult patient.
• Minor aged over 15 years accompanied by a responsible adult.
• The patient must be reachable by telephone within seven to ten days following the consultation.

Exclusion Criteria:

• Illiterate patient.
• Patient refusing follow-up call.
• Patient with visual or hearing impairment.
• Patient non-Francophone.
• Private patient of liberty by judicial or administrative.
• Person being a measure of legal protection.