General self-reading reading about hearing loss and its management This would run for 30 days and the participants have to manage their own time.

This would involve 4 stages of designated internet sessions and additional tasks which the patients can complete in their own time. This programme should be completed within 30 days.

Stage 1 - introduction to the concept of the patient journey and presenting the participants series of questions which may help them to explore their journey through hearing loss; Stage 2 - patient journey model of PHI and 2 case examples will be presented. The PHI will be advised to compare their journey to the model presented and identify the similarities and differences; Stage 3 - communication partners' journey model will be presented and the PHI will be asked to consider how interactions between each other may affect various things in the physical, mental and social domains; and Stage 4 - patients will be encouraged to think about how the PHI & CP may influence each other during their journey through hearing loss, how they can overcome some of the difficulties they may be experiencing and to think about the potential benefits and the challenges from the audiological management.

Change from baseline in reported emotional and social consequences due to hearing impairment one week post treatment.

Hearing Handicap Questionnaire (HHQ) - Change from baseline

Change from baseline in reported depression and anxiety symptoms one week post treatment.

Hospital Anxiety and Depression Scale (HADS) - Change from baseline