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This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Enhanced Preoperative Outreach | Experimental | Participants receive standard care plus reminder phone calls at 7 days, 3 days, 1 day, and the day of the procedure, text messaging access, assessment of barriers to attendance, and referral to social work when appropriate. |
|
| Standard Care | No Intervention | Participants receive standard preoperative care, including procedure scheduling, preoperative anesthesia evaluation, and routine surgery center reminder calls. |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Preoperative Outreach | Behavioral | Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate. |
| Measure | Description | Time Frame |
|---|---|---|
| Procedure No-Show Rate | Whether the participant attended their scheduled urologic procedure | From enrollment until the scheduled procedure date (up to 8 weeks) |
| Measure | Description | Time Frame |
|---|---|---|
| Procedure Rescheduling Rate | Whether the participant rescheduled their procedure | From enrollment until the scheduled procedure date (up to 8 weeks) |
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Inclusion Criteria:
Exclusion Criteria:
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| Name | Role | Phone | Extension | |
|---|---|---|---|---|
| David Bayne, MD | Contact | 617-571-5870 | david.bayne@ucsf.edu | |
| Darren Chau | Contact | Darren.Chau@ucsf.edu |
| Name | Affiliation | Role |
|---|---|---|
| David Bayne, MD | University of California, San Francisco | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| University of California, San Francisco | San Francisco | California | 94143 | United States |
| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 36308990 | Background | Wongtangman K, Azimaraghi O, Freda J, Ganz-Lord F, Shamamian P, Bastien A, Mirhaji P, Himes CP, Rupp S, Green-Lorenzen S, Smith RV, Medrano EM, Anand P, Rego S, Velji S, Eikermann M. Incidence and predictors of case cancellation within 24 h in patients scheduled for elective surgical procedures. J Clin Anesth. 2022 Dec;83:110987. doi: 10.1016/j.jclinane.2022.110987. Epub 2022 Oct 26. | |
| 30793960 |
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|
| Background |
| Weaver KR, Talley M, Mullins M, Selleck C. Evaluating Patient Navigation to Improve First Appointment No-show Rates in Uninsured Patients with Diabetes. J Community Health Nurs. 2019 Jan-Mar;36(1):11-18. doi: 10.1080/07370016.2018.1555315. |
| 41405624 | Background | Suarez PA, Srirangapatanam S, Leng L, Momodu MM, Neuhaus J, Bayne DB. Enhancing surgical efficiency: predicting same-day cancellations in urologic procedures. World J Urol. 2025 Dec 17;44(1):48. doi: 10.1007/s00345-025-06155-6. |
| 33085061 | Background | Sommer JL, Jacobsohn E, El-Gabalawy R. Impacts of elective surgical cancellations and postponements in Canada. Can J Anaesth. 2021 Mar;68(3):315-323. doi: 10.1007/s12630-020-01824-z. Epub 2020 Oct 21. |
| 28336027 | Background | Lee CM, Rodgers C, Oh AK, Muckler VC. Reducing Surgery Cancellations at a Pediatric Ambulatory Surgery Center. AORN J. 2017 Apr;105(4):384-391. doi: 10.1016/j.aorn.2017.01.011. |
| 27412041 | Background | Kaddoum R, Fadlallah R, Hitti E, El-Jardali F, El Eid G. Causes of cancellations on the day of surgery at a Tertiary Teaching Hospital. BMC Health Serv Res. 2016 Jul 13;16:259. doi: 10.1186/s12913-016-1475-6. |