PeerOnCall: Implementing and Evaluating App-Based Peer Support in Canadian Fire Services

PeerOnCall: A Cluster Randomized Trial of a Peer Support Mobile Health Platform in Canadian Fire Service Organizations

The goal of this clinical trial is to test how best to implement a mobile peer support app called PeerOnCall in Canadian fire services. The main questions it aims to answer are:

1. Do firefighters use the app more with a structured implementation compared to standard implementation?
2. Does using the app improve mental health and workplace outcomes? Researchers will compare a standard implementation approach with basic onboarding to more structured implementation with weekly reminders, new content, and feedback reports to see if these features encourage more consistent app use.

Participants will:

1. Use the PeerOnCall app to access private peer support and wellness resources.
2. Participate in surveys, interviews, and focus groups about their app experience and workplace environment.

Inclusion Criteria:

• Must be a working aged adult (18-70)
• Must be employed in a participating Canadian Fire Service organization
• Agree to download the PeerOnCall app to their mobile phone (iPhone or Android)

Exclusion Criteria:

- Not able to access app on their smart device