Patients' Satisfaction in Thoracic Surgery Inpatients

Patients' Satisfaction in Thoracic Surgery Inpatients At the Manmohan Cardio-Thoracic Vascular and Transplant Centre: a Cross-sectional Survey

Patient satisfaction is considered a subjective indicator of the quality of care provided during a hospital course. Identifying the factors that affect patient satisfaction across remains essential. Recognizing the growing importance of this metric in assessing medical performance, this study aimed to evaluate the satisfaction and associated factors among inpatients of the thoracic surgery unit of a tertiary care government hospital in Nepal.

A cross-sectional analysis of satisfaction levels was conducted among 122 patients consecutively admitted to the Thoracic Surgery unit. Data were collected by interview using a questionnaire of 23 domains scored on a 4-point Likert scale, adapted from the Health Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Descriptive and inferential statistics (independent t-test and Chi-square test) were used for data analysis.

Inclusion Criteria:

• all patients (or the guardian if the patient was less than 18 years, or could not consent for some reason) admitted to the study site during the study period

Exclusion Criteria:

• refusing to participate, who were hospital staff or their close family members, and those who could not be contacted for interview