Design of an Intervention to Equip Middle Managers and Managers in Healthcare Institutions With Tools to Increase the Resilience of Their Teams

Diseño de Una intervención Para Dotar a Mandos Intermedios y Directivos de Instituciones Sanitarias Con Herramientas Para Incrementar la Resiliencia de Sus Equipos

The main objective of this preparatory action (experimental study without control group, before and after measurements) is to develop and test the feasibility of the e-Resilience tool in a relevant environment (TRL6). This web-based tool has been designed to facilitate the work of the top and middle management of healthcare institutions to strengthen the resilience of their teams to face critical situations inherent to healthcare activity.

The main questions it aims to answer are:

1. Which components of the e-Resilience intervention need to be improved?
2. Does the e-Resilience tool improve the knowledge of middle managers in healthcare institutions on specific techniques and strategies to strengthen the resilience of the professionals and teams under their care?
3. Is the e-Resilience tool helpful and applicable to clinical settings in the opinion of middle managers in healthcare institutions?

Participants in the study are middle management and healthcare professionals from primary care centres and hospitals in the Valencian Community (Spain). A group of experts review the components of the intervention/tool to improve its adaptability to clinical settings. Subsequently, a sample of healthcare professionals and middle managers complete the intervention by answering a knowledge questionnaire before and after the intervention and a survey to evaluate the tool.

There is no control group.

Inclusion Criteria:

• Healthcare professionals and middle management in active healthcare institutions.

Exclusion Criteria:

• Inability to complete the web-based intervention due to access difficulties or lack of digital literacy.