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There is limited research to inform policies and guidelines related to disclosing conflicts of interest on social media by healthcare professionals, including Registered Dietitians (RDs). This trial investigates mock social media posts by an RD to examine the impact of varying forms of conflict-of-interest (COI) disclosures. The disclosures tested are based on the Canadian Ad Standards "Influencer Marketing Disclosure Guidelines" and are incorporated into recommendations established by the provincial dietetic regulatory bodies for RDs. Specific outcomes evaluated include the public's ability to identify a COI; trust in the RD; credibility of the RD; transparency of the social media post and; purchasing and consumption intentions of the product endorsed by an RD in the post.
This study is a randomized controlled experiment embedded within an online cross-sectional survey entitled the Canadian Nutrition and Health Survey (CNHS). A sample of 3,380 Canadian adults from all Canadian provinces (ages ≥18 years, who own a computer, and have an email address) will be recruited by Leger Marketing Inc. as part of the CNHS. Participants will be randomized to one of five experimental groups that include a mock social media post with different variations of COI reporting, based on the Ad Standards (of Canada) Influencer Marketing Disclosure Guidelines. Each participant will be randomized to view one version (group) of the mock Instagram post, all of which feature the same RD promoting the nutritional benefits of a mock soy milk product. Participants will also have the opportunity to view the RD's Instagram account profile, which is consistent across all experimental groups. All participants will have as much time as needed to view the post and account profile.
As stated previously, the experimental groups vary by the extent to which the conflict of interest is reported (see below):
The primary outcome is the ability of a participant to identify if COI disclosures exist within the social media post. The secondary outcomes include participants' trust in the RD in the social media post, credibility of the RD in the social media post, participants' buying and consumption intentions, and transparency of COI reporting by the RD. Tertiary outcomes include the participants' recommendation of the food item endorsed by the RD to others, participants' engagement with the social media post, and participants' view of the healthfulness of a product endorsed by the RD.
It is hypothesized that, compared to the control condition, participants will rate all experimental conditions as having a conflict of interest. The experimental conditions will be rated more transparent and trustworthy, with the RD in the social media post being rated as more credible, and with greater purchasing/consumption intentions.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Control | Active Comparator | No COI Disclosure (Control). Only @brandname is tagged in the social media post narrative body. |
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| Group 1 Not an Ad Disclosure | Experimental | Disclosure includes @brandname and #NotAnAd in the social media post narrative body. |
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| Group 2 Basic Disclosure | Experimental | Disclosure includes @brandname and #ad in the narrative body of the social media post. |
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| Group 3 Basic + Paid Partnership Disclosure | Experimental | Disclosure includes a branded "paid partnership" in the header and a tag for the industry partner, @brandname and #ad immediately at the beginning of the post, and #ad and #sponsored at the bottom of the narrative body of the social media post. |
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| Group 4 Basic + Paid Partnership + Image label | Experimental | Disclosure includes the same attributes as Group 3, with the addition of #ad appearing on the post image itself. |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Group 1 Not an ad disclosure | Other | Same social media post viewed as all other groups. @brandname in the narrative body of the social media post; #NotAnAd in the narrative body of the social media post |
| Measure | Description | Time Frame |
|---|---|---|
| Conflict of Interest | Participant identification of COI will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Measure | Description | Time Frame |
|---|---|---|
| Trust | •Trust of the RDs post will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Measure | Description | Time Frame |
|---|---|---|
| Recommendation | • Participants' recommendation a product endorsed by an RD will be:
| Measured after 5-10 minutes of exposure to the social media post |
Inclusion Criteria:
Participants are included if:
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| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| University of Ontario Institute of Technology | Oshawa | Ontario | L1G 0C5 | Canada |
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| Group 2 Basic Disclosure | Other | Same social media post viewed as all other groups. @brandname in the narrative body of the social media post; #ad in the narrative body of the social media post |
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| Group 3 Basic + Paid Partnership Disclosure | Other | Same social media post viewed as all other groups. COI disclosures include "paid partnership" in the header and a tag for the industry partner; @brandname and #ad immediately at the beginning of the narrative body of the social media post; #ad and #sponsored at the bottom of the narrative body of the social media post. |
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| Control | Other | No COI disclosure elements (i.e. no hashtags ). Only the @brandname is included within the narrative body of the social media post. |
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| Group 4 Basic + Paid Partnership + Image label | Other | Same social media post viewed as all other groups. COI disclosures include "paid partnership" in the header and a tag for the industry partner; @brandname and #ad immediately at the beginning of the narrative body of the social media post; #ad and #sponsored at the bottom of the narrative body of the social media post; #ad (black text, white background) appears on the photo associated with the social media post |
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| Credibility | • The RD's credibility will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Purchasing Intentions | • The participants' purchasing intentions of a product after viewing the post will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Consumption Intentions | • The participants' consumption intentions of a product after seeing the RDs post will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Transparency | • Transparency of the RDs post will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Engagement with the post | • Participants' engagement with the social media post by an RD:
| Measured after 5-10 minutes of exposure to the social media post |
| Healthfulness | • Participants' view of healthfulness of a product will be:
| Measured after 5-10 minutes of exposure to the social media post |
| Frequency | Frequency of consumption of soy milk was:
| Measured after 5-10 minutes of exposure to the social media post |