The goal of this clinical trial is to assess the effectiveness of an artificial intelligence (AI) platform for case managers in a nonprofit health system specializing in mental health and substance use disorder. The main questions it aims to answer are:

1. Is the AI platform acceptable and feasible for case managers?
2. Does the AI platform improve providers' productivity and reported interventions? Participants will be approximately 30 case managers and their 250 adult clients receiving case management services. Researchers will compare the provider productivity and work satisfaction prior to the implementation of the AI platform to following its implementation.

FOR PROVIDERS:

Participating providers must be Centerstone case managers.

FOR CLIENTS:

Inclusion Criteria:

1. Participants must be adults.
2. Participants must be receiving case management services from a Centerstone provider

Exclusion Criteria:

1. Participants currently involved in any other concurrent research study will be excluded to avoid potential confounding factors.
2. Participants with any medical conditions or medications that may significantly interfere with the study outcomes will be excluded.

The confidentiality and privacy of the participants' data are paramount, and sharing individual-level data could compromise their privacy. Therefore, the study does not include provisions for sharing IPD with other researchers.

The masking in this study involves a differential approach between providers and clients. Providers will be aware of whether they are in the Services-As-Usual (SAU) or Artificial Intelligence (AI) phase. However, participating clients will not be informed about the platform their provider is using to document their therapy sessions.