Acceptance and Perceived Benefits of Digitalization by Medical Assistants

Acceptance and Perceived Benefits of Digitalization by Medical Assistants (ANDI-MFA)

The aim of this project is to improve the integration of digital processes, including e-prescriptions, within medical and dental practices for healthcare professionals. Through a better understanding of the obstacles healthcare workers encounter during the adoption of digital processes and their feedback post-implementation, this study will add to the current state of science, contributing to digital process optimization in healthcare.

This study uses an online questionnaire to collect data from respondents regarding their experiences and observations as healthcare professionals in the implementation of digital processes, as well as their perception of digital processes post-implementation. The survey will be conducted at two different time points, in 2023 and 2024. As part of this initiative, we plan to share the feedback and recommendations gathered with the Federal Minister of Health and relevant authorities in collaboration with GEMATIK.

Main research questions are

I. What challenges do healthcare professionals encounter in the implementation of digital processes? II. How can the offers for the implementation and introduction of digital processes (e.g. e-prescription) in medical practice for medical and dental professionals be supported and optimized? III. What changes from the first measurement wave in 2023 to the second in 2024 with regard to the perception of digital offers, experiences, and observations?

Inclusion Criteria:

- Ability to participate in surveys (e.g., sufficient German or English language skills)

Exclusion Criteria:

• Younger than 18 years
• Illiteracy
• Massively limited cognitive abilities, i.e., linguistic components of the digital offerings must be able to be used to complete questionnaires or participate in interviews