DHL Survey on Generative AI for MyChart Messaging

Duke Health Listens Survey on Generative Artificial Intelligence (AI) for MyChart Messaging

The purpose of this study is to understand how patients feel about the use of computer programs to create responses when they send electronic messages to their doctors.

• The investigators will create short surveys online to ask patients how they feel about using computer programs that create messages in their medical records.
• The surveys will show fictional situations where patients ask questions and get answers from either real people or computer programs, with or without a disclosure about how the response was written.
• The investigators will ask the people taking the survey to share what they think about these situations using tools like rating scales, comparison scales, or written responses.
• If patients want to, they can provide their contact information to be part of future discussion groups. Participants do not have to give any personal information to complete the survey.

Inclusion Criteria:

• Member of the Duke Health Listens patient advocacy community

Exclusion Criteria:

• Age < 18