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The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Expectations Questionnaire | Experimental | Provision of expectations questionnaire and associated instructions to patient. |
|
| Control | No Intervention | Usual care (no expectations questionnaire or further instruction) |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Emergency Department Visit Expectations Questionnaire | Other | Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider. |
| Measure | Description | Time Frame |
|---|---|---|
| Patient reported provider understanding of patient's visit expectations | Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event |
| Measure | Description | Time Frame |
|---|---|---|
| Patient reported degree to which visit expectations were met | Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event |
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Inclusion Criteria:
Exclusion criteria:
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| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Orange Park Medical Center | Orange Park | Florida | 32073 | United States |
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| ID | Term |
|---|---|
| D004630 | Emergencies |
| D017060 | Patient Satisfaction |
| ID | Term |
|---|---|
| D020969 | Disease Attributes |
| D010335 | Pathologic Processes |
| D013568 | Pathological Conditions, Signs and Symptoms |
| D000074822 | Treatment Adherence and Compliance |
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|
| Patient reported provider courtesy | Q: "Courtesy of your provider" with response options from Very Poor to Very Good | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event |
| Patient reported provider listening | Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event |
| Patient reported inclusion in treatment decisions | Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event |
| D015438 | Health Behavior |
| D001519 | Behavior |