Pediatric Telephone Center Board 15

Pediatric Telephone Center Board 15 and Adhesion Factors

This study evaluates the follow-up of advices given in a Urgent Medical Aid Service (SAMU 29) for every pediatric's emergency call under 15yo and try to evaluate the adhesion's factors.

Many of pediatric's medical emergency are followed by a medical advice in a Urgent Medical aid Service (SAMU).

This advices could be medications advices, to see a general praticionner the same day or later, or to consult in an emergency department.

But the rate of advices really followed by callers is unknown. This study evaluate by who, when and why this advices are followed or not.

Inclusion Criteria:

• all emergency calls at SAMU 29 for under 15yo childs
• medical advices were given by the physician (medication at home OR consult in an emergency department OR consult the general praticionner the same day or later.

Exclusion Criteria:

• all emergency calls at SAMU 29 for upper 15yo childs
• participation opposition.
• need for an ambulance or an emergency medical team at home