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Specific feedback is considered an important strategy in communication skills training (CST). However, the effects of specific feedback on communication skills have not been comprehensively investigated. Therefore, this study aimed to investigate the effects of specific feedback based on an in-depth assessment tool for CST (CST-SF) in occupational therapy interns' communication skills.
A one-group pretest-posttest study was conducted. Thirty-six interns received CST-SF combined with patient interviews and brief feedback. Each intern completed three interviews with different patients. After the interviews, the interns were given brief feedback based on the Gap-Kalamazoo Communication Skills Assessment Form (GKCSAF) and specific feedback based on the Communication Skills Measure for Therapists. The first and last interviews were assessed by experts, clinical instructors, interns, and patients using the GKCSAF.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| CST-SF group | Experimental | The feedback process was as follows. Feedback was given after each interview, including brief feedback and SF. Brief feedback was provided by the clinical instructor based on the Gap-Kalamazoo Communication Skills Assessment Form immediately after each interview. Within two weeks after the first and second interviews, the interns received SF from experts and clinical instructors based on the Communication Skills Measure for Therapist. The SF of the third interview could not be completed because the internship had ended. |
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| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| specific feedback based on an in-depth assessment tool for communication skills training | Other | In addition to the specific feedback based on an in-depth assessment tool, four strategies modified from common strategies in the previous studies were incorporated into the intervention protocol, including lecture, patient interview, brief feedback, and self-reflection |
| Measure | Description | Time Frame |
|---|---|---|
| Gap-Kalamazoo Communication Skills Assessment | The Gap-Kalamazoo Communication Skills Assessment (GKCSAF) is widely used in medical education to evaluate communication skills in patient interviews through observation and to provide immediate feedback | Change from Baseline GKCSAF scores at 3 months |
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Inclusion Criteria:
Exclusion Criteria:
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| Name | Affiliation | Role |
|---|---|---|
| TZU-TING CHEN, Master | Chang Gung Memorial Hospital and Chang Gung University College of Medicine, Kaohsiung, Taiwan | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Chang Gung Medical Hospital | Kaohsiung City | Niaosong Dist | 833401 | Taiwan |
| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 25468984 | Background | Gillis AE, Morris MC, Ridgway PF. Communication skills assessment in the final postgraduate years to established practice: a systematic review. Postgrad Med J. 2015 Jan;91(1071):13-21. doi: 10.1136/postgradmedj-2014-132772. Epub 2014 Dec 2. | |
| 22938687 | Background | van Es JM, Schrijver CJ, Oberink RH, Visser MR. Two-dimensional structure of the MAAS-Global rating list for consultation skills of doctors. Med Teach. 2012;34(12):e794-9. doi: 10.3109/0142159X.2012.709652. Epub 2012 Sep 3. |
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| ID | Term |
|---|---|
| D003142 | Communication |
| ID | Term |
|---|---|
| D001519 | Behavior |
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| 24826853 | Background | Riess H, Kraft-Todd G. E.M.P.A.T.H.Y.: a tool to enhance nonverbal communication between clinicians and their patients. Acad Med. 2014 Aug;89(8):1108-12. doi: 10.1097/ACM.0000000000000287. |
| 21911765 | Background | Epstein RM, Street RL Jr. Shared mind: communication, decision making, and autonomy in serious illness. Ann Fam Med. 2011 Sep-Oct;9(5):454-61. doi: 10.1370/afm.1301. |
| 10673967 | Background | Fallowfield L, Jenkins V. Effective communication skills are the key to good cancer care. Eur J Cancer. 1999 Oct;35(11):1592-7. doi: 10.1016/s0959-8049(99)00212-9. |