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| ID | Type | Description | Link |
|---|---|---|---|
| 75F40120C00174 | Other Grant/Funding Number | FDA |
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| Name | Class |
|---|---|
| Food and Drug Administration (FDA) | FED |
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The purpose of this study is to determine the effectiveness of enhanced features in an online patient portal including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users.
The primary objective is to examine the effectiveness of enhanced online patient portal features including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users, as measured by the user's creation of a research profile.
The secondary objective is to examine the effectiveness of two enhanced online patient portal features including banners, a chatbot and direct-to-patient messages and traditional mailed letters on increasing participation in research among online patient portal users, as measured by the user joining a research study.
This study tests the hypothesis that at one year follow-up, various user engagement tools (e.g. messaging, banners) will increase the proportion of research profiles created by online patient portal users over profiles created by online patient portal users in the absence of those interventions.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| No Intervention | No Intervention | *No intervention. | |
| Traditional Letter Only | Experimental | *A mailed letter will invite the patient to set up a research profile in their patient portal. |
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| Direct to Patient Message Only | Experimental | *An e-mail sent to the patient will inform the patient that there is a message pending in their patient portal regarding opportunities to participate in research. |
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| Chatbot Only | Experimental | *A real-time, interactive chatbot on the patient portal will encourage research participation and direct patients to learn more about research opportunities and trials that match their interests. |
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| Banner Only | Experimental | *Banner-type "advertisements" will appear during routine viewing and use of of the patient's portal for their our medical/clinical care inform patients of research opportunities. |
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| Traditional Letter + Direct to Patient Message |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Traditional Letter | Other | Patients receive a traditional letter. |
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| Measure | Description | Time Frame |
|---|---|---|
| Number of patients who create a research profile | The outcome will be assessed by querying the patient's electronic medical record to determine whether the patient has registered in the Yale University Volunteer Database. This database is comprised of patients who agree to be contacted if there is a study at Yale that meets their interests. | 12 months |
| Measure | Description | Time Frame |
|---|---|---|
| Number of patients who enroll in a research study | The outcome will be assessed by querying our clinical trials management system or electronic health record system to determine if the patient has consented to participate in a research study. | 12 months |
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Inclusion Criteria:
Exclusion Criteria:
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| Name | Affiliation | Role |
|---|---|---|
| Brian Smith, MD | Yale University | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Yale University | New Haven | Connecticut | 06511 | United States |
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| ID | Term |
|---|---|
| D010358 | Patient Participation |
| ID | Term |
|---|---|
| D010342 | Patient Acceptance of Health Care |
| D000074822 | Treatment Adherence and Compliance |
| D015438 | Health Behavior |
| D001519 | Behavior |
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To examine the effectiveness of enhanced online patient portal features in increasing interest and participation in clinical trials, a randomized trial that will employ a full 2X2X2X2 factorial design.
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| Experimental |
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| Traditional Letter + Chatbot | Experimental |
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| Traditional Letter + Banner | Experimental |
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| Direct to Patient Message + Chatbot | Experimental |
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| Direct to Patient Message + Banner | Experimental |
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| Chatbot + Banner | Experimental |
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| Traditional Letter + Direct to Patient Message + Chatbot | Experimental |
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| Traditional Letter + Direct to Patient Message + Banner | Experimental |
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| Traditional Letter + Chatbot + Banner | Experimental |
AND *Banner-type "advertisements" during routine viewing and use of of the patient's portal for their our medical/clinical care inform patients of research opportunities. |
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| Direct to Patient Message + Chatbot + Banner | Experimental |
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| Traditional Letter + Direct to Patient Message + Chatbot + Banner | Experimental |
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| Direct to Patient Message | Other | Patients receive a direct to patient message via the portal. |
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| Chatbot | Other | Patients are contacted by a chatbot via the portal. |
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| Banner | Other | Patients are exposed to a banner ad via the portal. |
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