The Impact of Social Phone Calls With Isolated Older Adults Receiving Protective Services for Abuse, Neglect and/or Exploitation

The Impact of Social Phone Calls With Isolated Older Adults Receiving Protective Services for Abuse, Neglect and/or Exploitation

The purpose of this study is to see the the impact of social visits, through weekly phones calls, on quality of life outcomes of depression, anxiety, loneliness, isolation and self-rated health for older adults visited by Adult Protective Services (APS) for abuse, neglect and/or exploitation (ANE) and to also to determine the benefit of these conversations on the medical student's perspective of aging and ANE.

Inclusion Criteria:

• recently visited by Texas Adult Protective Services for Abuse, Neglect and/or Exploitation
• living in Harris County or a surrounding county serviced by APS District 6
• substantiated elder mistreatment (i.e. psychological abuse, financial exploitation, sexual abuse, neglect, physical abuse) and/or self neglect
• provide a signed or verbal release agreeing to be contacted by the volunteers
• able to provide verbal consent to participate in the study

Exclusion Criteria:

• significant cognitive impairment or incapacity as determined by their inability to complete the consent steps
• Non-English-speaking