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NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Call center phone call | Participants randomized to this arm will receive a phone call from the call center reminding them to schedule their appointments. |
| |
| No call center phone call | Participants randomized to this arm will not receive a phone call from the call center reminding them to schedule their appointments. | ||
| MyChart message | Participants randomized to this arm will receive an automated MyChart message reminding them to schedule their appointments. |
| |
| No MyChart message | Participants randomized to this arm will not receive an automated MyChart message reminding them to schedule their appointments. |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Participant outreach | Other | Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments. |
|
| Measure | Description | Time Frame |
|---|---|---|
| Gap closure rate | 1 year |
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Inclusion Criteria:
Exclusion Criteria:
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Patients in the NYU Langone network
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| Name | Affiliation | Role |
|---|---|---|
| Leora Horwitz, MD | NYU Langone Health | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| NYU Langone Health | New York | New York | 10016 | United States |
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| ID | Term |
|---|---|
| D003142 | Communication |
| ID | Term |
|---|---|
| D001519 | Behavior |
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