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The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.
Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Mental Health patients starting pre-COVID | Patients receiving mental health care prior to and during the COVID-19 pandemic |
|
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| No interventions | Other | This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic |
|
| Measure | Description | Time Frame |
|---|---|---|
| Patient Choosing Telehealth as an Option for Future Care | Patients choosing telehealth or not for future case, or unsure) | At baseline |
| Comparison Between In-person and Telehealth | Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed | At baseline |
| Patient Satisfaction With Telehealth | Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions | At baseline |
| Patient Comfort Using Telehealth | Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions | At Baseline |
| Patient Easy of Using Telehealth | Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions | At Baseline |
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Inclusion Criteria:
Exclusion Criteria:
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People receiving mental health care at Northwestern Medicine during the COVID-19 pandemic
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| Name | Affiliation | Role |
|---|---|---|
| Jeffrey Rado, MD | Northwestern University | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Feinberg School of Medicine | Chicago | Illinois | 60611 | United States |
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| ID | Title | Description |
|---|---|---|
| FG000 | Patients Receiving Mental Health Care Prior to and During the COVID-19 Pandemic | No interventions: This is a self-reported survey study about receiving mental health care during the coronavirus disease 2019 (COVID-19) pandemic |
| Title | Milestones | Reasons Not Completed | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall Study |
|
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| ID | Title | Description |
|---|---|---|
| BG000 | Patients Receiving Mental Health Care Prior to and During the COVID-19 Pandemic | No interventions: This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic |
| Units | Counts |
|---|---|
| Participants |
|
| Title | Description | Population Description | Parameter Type | Dispersion Type | Unit of Measure | Calculate Percentage | Denominator Units Selected | Denominators | Classes |
|---|---|---|---|---|---|---|---|---|---|
| Age, Categorical | 3 participants with no telehealth use were excluded Remaining difference because some participants did not respond to demographic questions. Questions were not mandatory |
| Type | Title | Description | Population Description | Reporting Status | Anticipated Posting Date | Parameter Type | Dispersion Type | Unit of Measure | Calculate Percentage | Time Frame | Units Analyzed | Denominator Units Selected | Arm/Group Information | Denominators | Classes | Analyses | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Primary | Patient Choosing Telehealth as an Option for Future Care | Patients choosing telehealth or not for future case, or unsure) | Posted | Count of Participants | Participants | At baseline |
|
|
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not applicable. This was a one-point-in-time survey study. Adverse events were not assessed.
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| ID | Title | Description | Deaths (Affected) | Deaths (At Risk) | Serious Events (Affected) | Serious Events (At Risk) | Other Events (Affected) | Other Events (At Risk) |
|---|---|---|---|---|---|---|---|---|
| EG000 | Patients Receiving Mental Health Care Prior to and During the COVID-19 Pandemic | No interventions: This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic |
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| Title | Organization | Phone | Extension | |
|---|---|---|---|---|
| Dr. Jeffrey Rado, MD,MPH,FAPA | Northwestern University | 312-695-5060 | jeffrey.rado@nm.org |
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| Type | Includes Protocol | Includes SAP | Includes ICF | Document Label | Document Date | Document Uploaded Date | Document File Name |
|---|---|---|---|---|---|---|---|
| Prot | Yes | No | No | Study Protocol | Dec 8, 2020 | Mar 17, 2022 | Prot_000.pdf |
| SAP | No | Yes | No | Statistical Analysis Plan | Dec 8, 2020 | Jun 28, 2023 | SAP_001.pdf |
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| ID | Term |
|---|---|
| D001523 | Mental Disorders |
| D000275 | Adjustment Disorders |
| D001519 | Behavior |
| D000086382 | COVID-19 |
| D000092862 | Psychological Well-Being |
| ID | Term |
|---|---|
| D000068099 | Trauma and Stressor Related Disorders |
| D011024 | Pneumonia, Viral |
| D011014 | Pneumonia |
| D012141 | Respiratory Tract Infections |
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| Count of Participants |
| Participants |
|
| Sex: Female, Male | 3 participants excluded because they did not use telehealth Remaining difference because some participants did not respond to demographic questions. Questions were not mandatory | Count of Participants | Participants |
|
| Ethnicity (NIH/OMB) | 3 participants excluded because they did not use telehealth | Count of Participants | Participants |
|
| Race (NIH/OMB) | 3 participants excluded because they did not use telehealth | Count of Participants | Participants |
|
| Household income | 3 participants excluded due to not using telehealth Some patients did not respond to question | Count of Participants | Participants |
|
|
| Primary | Comparison Between In-person and Telehealth | Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time & money savings, ease of managing responsibilities, length of wait times and appointments missed | Posted | Count of Participants | Participants | At baseline |
|
|
|
| Primary | Patient Satisfaction With Telehealth | Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions | Posted | Count of Participants | Participants | At baseline |
|
|
|
| Primary | Patient Comfort Using Telehealth | Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions | Posted | Count of Participants | Participants | At Baseline |
|
|
|
| Primary | Patient Easy of Using Telehealth | Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions | Posted | Count of Participants | Participants | At Baseline |
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| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
| 0 |
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| D007239 | Infections |
| D014777 | Virus Diseases |
| D018352 | Coronavirus Infections |
| D003333 | Coronaviridae Infections |
| D030341 | Nidovirales Infections |
| D012327 | RNA Virus Infections |
| D008171 | Lung Diseases |
| D012140 | Respiratory Tract Diseases |
| D010549 | Personal Satisfaction |
| In-person better |
|
| In-person much better |
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| Unsatisfied |
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| Extremely unsatisfied |
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| Uncomfortable |
|
| Extremely uncomfortable |
|
| Difficult |
|
| Extremely difficult |
|