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A large-scale randomized control trial (RCT) of the impact and use of an inpatient tablet-based patient portal embedded in a larger mixed methods study to examine changes in patient experiences and outcomes, and subsequent ambulatory patient portal usage.
The appropriate use of technology to actively engage with patients who suffer from multiple chronic conditions, called multimorbidity, is one of the frontiers of both research and practice. For multimorbid patients, engagement in disease management activities is particularly critical, and evidence shows that enhanced patient self-management can lead to better control of chronic illness. One tool finding increasing use is the patient portal, and its pervasiveness is supported by virtue of its role as a component of the Meaningful Use criteria. A patient portal is a tethered personal health record (tPHR) that links to the patient's electronic health record, facilitating communication and engagement activities with healthcare providers. While most tPHRs have been focused on outpatient activities, a new class of tools focused on the inpatient experience has begun deployment in 2014.
In response, this study supports the conduct of the first, large-scale randomized control trial (RCT) of the impact and use of an inpatient tablet-based patient portal embedded in a larger mixed methods study to examine changes in patient experiences and outcomes, and subsequent ambulatory patient portal usage. The investigators aim to study how access to a patient portal tailored to the inpatient stay can improve patient experience and increase patient engagement by improving patients' perception of the process of care while in the hospital (patient experience), increasing patients' self-efficacy for managing their chronic conditions (patient engagement), and facilitating use of a patient portal for care management activities after discharge (patient engagement).
The study site is a world-class healthcare facility with the ability to provide access to a patient portal designed specifically for the inpatient experience, bridging to outside the hospital after discharge.
Currently, this inpatient technology exists in only one other hospital in the US, but the investigators expect that as inpatient PHRs become more readily available, the need for clarity on this issue will only increase. The investigator's evaluation is a mixed-methods design consisting of primary data collection through surveys and interviews throughout the study period, and secondary data collection from the electronic health record and health system metadata. This study will offer insight into a potentially important mechanism to facilitate patient self-management.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| High tech, high touch | Experimental | Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator |
|
| Low tech, high touch | Experimental | Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator |
|
| High tech, low touch | Experimental | Patient receives the full version of MyChart Bedside. Patient receives online training, only |
|
| Low tech, low touch | Experimental | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only |
|
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| High Touch | Other | Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. |
|
| Measure | Description | Time Frame |
|---|---|---|
| Inpatient Portal Use Frequency | The count of MyChart Bedside (inpatient portal) sessions for the admission associated with study enrollment. | At hospital discharge. |
| Inpatient Portal Comprehensiveness of Use | Based on the use of all available MyChart Bedside (inpatient portal) functions, a comprehensive inpatient portal user was one who used all three functions - for patients in the low tech assignment - or used eight or more functions - for patients in the high tech assignment. | At hospital discharge. |
| Inpatient Portal Functions Proportion of Use | For each MyChart Bedside (inpatient portal) function available to patients assigned to high tech, a proportion of total use is calculated for each patient as the sum of actions in a given function divided for the total sum of user actions during the hospital admission associated with study enrollment. | At hospital discharge. |
| Patient Satisfaction With Care - Responses From Healthcare Professionals | Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses. | 15 days after discharge |
| Patient Satisfaction With Care - Interactions With Healthcare Professionals | Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses. |
| Measure | Description | Time Frame |
|---|---|---|
| Outpatient Portal Adoption | MyChart (outpatient portal) accounts activated by participants after their enrollment in the study (based on log file analysis). | 3 months post-discharge |
| Outpatient Portal Frequency of Use |
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Inclusion criteria:
Exclusion criteria:
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| Name | Affiliation | Role |
|---|---|---|
| Ann S McAlearney, ScD | Ohio State University | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Ohio State University | Columbus | Ohio | 43210 | United States |
| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 27899338 | Background | McAlearney AS, Sieck CJ, Hefner JL, Aldrich AM, Walker DM, Rizer MK, Moffatt-Bruce SD, Huerta TR. High Touch and High Tech (HT2) Proposal: Transforming Patient Engagement Throughout the Continuum of Care by Engaging Patients with Portal Technology at the Bedside. JMIR Res Protoc. 2016 Nov 29;5(4):e221. doi: 10.2196/resprot.6355. | |
| 38573634 | Derived | Walker DM, Hefner JL, MacEwan SR, Di Tosto G, Sova LN, Gaughan AA, Huerta TR, McAlearney AS. Differences by Race in Outcomes of an In-Person Training Intervention on Use of an Inpatient Portal: A Secondary Analysis of a Randomized Clinical Trial. JAMA Netw Open. 2024 Apr 1;7(4):e245091. doi: 10.1001/jamanetworkopen.2024.5091. |
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Data types: Deidentified participant data.
How to access data: Data may be requested from the PI via a request to ht2study@osumc.edu.
Starting date: 2023-07-01
End date: 2027-06-30
Who can access the data: Open to all requesters who provide a methodologically sound proposal whose use has also been approved by an independent review committee.
Types of analyses: There are no a priori limits. Limits are based on approved proposals.
Mechanisms of data availability: Secure Data transfer. Interested parties will be required to complete an institutional Data Use Agreement.
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Of the 3,782 enrolled participants, 2,892 met the study inclusion criteria and were randomized to one of the four study arms. Of those excluded:
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| ID | Title | Description |
|---|---|---|
| FG000 | High Tech, High Touch | Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| Title | Milestones | Reasons Not Completed | |||||
|---|---|---|---|---|---|---|---|
| Overall Study |
|
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| Type | Includes Protocol | Includes SAP | Includes ICF | Document Label | Document Date | Document Uploaded Date | Document File Name |
|---|---|---|---|---|---|---|---|
| Prot | Yes | No | No | Study Protocol | Mar 16, 2021 | Aug 23, 2022 |
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| Low Touch | Other | Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). |
|
| High Tech | Other | Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
|
| Low Tech | Other | Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
| 15 days after discharge |
| Patient Satisfaction With Care - Responses From Healthcare Professionals | Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In the past 6 months, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses. | 6 months after discharge |
| Patient Satisfaction With Care - Interactions With Healthcare Professionals | Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses. | 6 months after discharge |
| Patient Involvement With Care - Questions About Health Management | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following 5-point Likert scale survey item were explored: "All of my questions about managing my health, including my medications, were addressed before I left the hospital.". Responses were dichotomized to one "most positive" response versus all other responses. | 15 days after discharge. |
| Patient Involvement With Care - Finding Answers to Health Management Questions | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "If you had a question about your care while you were in the hospital, what steps did you take to find an answer? (mark all that apply)". | 15 days after discharge. |
| Patient Involvement With Care - Tablet's Activities | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "What kind of activities did you use the table for? (mark all that apply)". | 15 days after discharge. |
Count of MyChart (outpatient portal) sessions (based on log file analysis).
| 3 months post-discharge |
| Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| Baseline |
| Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| 15 days post-discharge |
| Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| 6 months post-discharge |
| 36098967 | Derived | McAlearney AS, Walker DM, Sieck CJ, Fareed N, MacEwan SR, Hefner JL, Di Tosto G, Gaughan A, Sova LN, Rush LJ, Moffatt-Bruce S, Rizer MK, Huerta TR. Effect of In-Person vs Video Training and Access to All Functions vs a Limited Subset of Functions on Portal Use Among Inpatients: A Randomized Clinical Trial. JAMA Netw Open. 2022 Sep 1;5(9):e2231321. doi: 10.1001/jamanetworkopen.2022.31321. |
| FG001 | Low Tech, High Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
| FG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| FG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
| COMPLETED |
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| NOT COMPLETED |
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| ID | Title | Description |
|---|---|---|
| BG000 | High Tech, High Touch | Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| BG001 | Low Tech, High Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
| BG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| BG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
| BG004 | Total | Total of all reporting groups |
| Units | Counts |
|---|---|
| Participants |
|
| Title | Description | Population Description | Parameter Type | Dispersion Type | Unit of Measure | Calculate Percentage | Denominator Units Selected | Denominators | Classes | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Age, Continuous | Median | Inter-Quartile Range | years |
| |||||||||||||||
| Sex: Female, Male | Count of Participants | Participants |
| ||||||||||||||||
| Race/Ethnicity, Customized | Count of Participants | Participants |
| ||||||||||||||||
| Charlson Comorbidity Index | The Charlson Comorbidity Index is an assessment tool designed to predict long-term mortality. It is based on the concurrent presence of 17 morbidities, weighted for severity, and the age of the patient. Scores range between 0 and 37. Lower scores are better. A score of zero means no comorbidities were found. | Median | Inter-Quartile Range | units on a scale |
|
| Type | Title | Description | Population Description | Reporting Status | Anticipated Posting Date | Parameter Type | Dispersion Type | Unit of Measure | Calculate Percentage | Time Frame | Units Analyzed | Denominator Units Selected | Arm/Group Information | Denominators | Classes | Analyses | |||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Primary | Inpatient Portal Use Frequency | The count of MyChart Bedside (inpatient portal) sessions for the admission associated with study enrollment. | Posted | Mean | Standard Deviation | Inpatient portal sessions | At hospital discharge. |
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| Primary | Inpatient Portal Comprehensiveness of Use | Based on the use of all available MyChart Bedside (inpatient portal) functions, a comprehensive inpatient portal user was one who used all three functions - for patients in the low tech assignment - or used eight or more functions - for patients in the high tech assignment. | Posted | Count of Participants | Participants | At hospital discharge. |
| ||||||||||||||||||||||||||||||||||||||
| Primary | Inpatient Portal Functions Proportion of Use | For each MyChart Bedside (inpatient portal) function available to patients assigned to high tech, a proportion of total use is calculated for each patient as the sum of actions in a given function divided for the total sum of user actions during the hospital admission associated with study enrollment. | Posted | Mean | Standard Deviation | Proportion of total use | At hospital discharge. |
|
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| Primary | Patient Satisfaction With Care - Responses From Healthcare Professionals | Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses. | Patients who responded to the selected survey item. | Posted | Number | Participants with positive response | 15 days after discharge |
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| Primary | Patient Satisfaction With Care - Interactions With Healthcare Professionals | Questions from the satisfaction and experience domains of the 15-day Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses. | Patients who responded to the selected survey item. | Posted | Number | Participants with positive response | 15 days after discharge |
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| Primary | Patient Satisfaction With Care - Responses From Healthcare Professionals | Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In the past 6 months, how satisfied were you with how well your healthcare professionals responded to your concerns? ". Responses were dichotomized to one "most positive" response versus all other responses. | Patients who responded to the selected survey item. | Posted | Number | Participants with positive response | 6 months after discharge |
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| Primary | Patient Satisfaction With Care - Interactions With Healthcare Professionals | Questions from the satisfaction and experience domains of the 6-month Post-discharge surveys were used to assess patient satisfaction with their care. Answers to the following 5-point Likert scale survey item were explored: "In your most recent hospital experience, how satisfied were you with the interactions you had with your healthcare professionals? ". Responses were dichotomized to one "most positive" response versus all other responses. | Patients who responded to the selected survey item. | Posted | Number | Participants with positive response | 6 months after discharge |
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| Primary | Patient Involvement With Care - Questions About Health Management | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following 5-point Likert scale survey item were explored: "All of my questions about managing my health, including my medications, were addressed before I left the hospital.". Responses were dichotomized to one "most positive" response versus all other responses. | Patients who responded to the selected survey item. | Posted | Number | Participants with positive response | 15 days after discharge. |
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| Primary | Patient Involvement With Care - Finding Answers to Health Management Questions | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "If you had a question about your care while you were in the hospital, what steps did you take to find an answer? (mark all that apply)". | Patients who responded to the selected survey item. | Posted | Number | Patients | 15 days after discharge. |
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| Primary | Patient Involvement With Care - Tablet's Activities | Questions from the involvement with care domain of the 15-day Post-discharge surveys were used to assess patient involvement with their care. Answers to the following multiple-choice survey item were explored: "What kind of activities did you use the table for? (mark all that apply)". | Patients who responded to the selected survey item. | Posted | Number | Patients | 15 days after discharge. |
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| Secondary | Outpatient Portal Adoption | MyChart (outpatient portal) accounts activated by participants after their enrollment in the study (based on log file analysis). | Participants without an active outpatient portal account at the time of their enrollment in the study. | Posted | Count of Participants | Participants | 3 months post-discharge |
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| Secondary | Outpatient Portal Frequency of Use | Count of MyChart (outpatient portal) sessions (based on log file analysis). | Patients with an active outpatient portal account; either predating their participation in the study (Previous users) or activated after study enrollment (New users). | Posted | Mean | Standard Error | Outpatient portal sessions | 3 months post-discharge |
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| Secondary | Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| Patients who completed the self-efficacy section of the survey. | Posted | Mean | Standard Deviation | score on a scale | Baseline |
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| Secondary | Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| Patients who completed the self-efficacy section of the survey. | Posted | Mean | Standard Deviation | score on a scale | 15 days post-discharge |
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| Secondary | Self-Efficacy | 5-point Likert scale built on the participant responses to 6 self-efficacy-related items from the admission survey. Self-efficacy measures the belief in one's capacity to complete a task, rather than the relevant skills possessed. Scale developed on the basis of Bandura, A. (2006). Guide for constructing self-efficacy scales. In F. Pajares & T. Urdan (Eds.). Self-Efficacy Beliefs of Adolescent. Greenwich, CT: Information Age Publishing, pp. 307-337. Self-Efficacy scale:
| Patients who completed the self-efficacy section of the survey. | Posted | Mean | Standard Deviation | score on a scale | 6 months post-discharge |
|
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Death, serious adverse events, and other (non-serious adverse events) were not assessed for the study.
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| ID | Title | Description | Deaths (Affected) | Deaths (At Risk) | Serious Events (Affected) | Serious Events (At Risk) | Other Events (Affected) | Other Events (At Risk) |
|---|---|---|---|---|---|---|---|---|
| EG000 | High Tech, High Touch | Patient receives the full version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. | 0 | 0 | 0 | 0 | 0 | 0 |
| EG001 | Low Tech, High Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives training/intervention from technology navigator High Touch: Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient. Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. | 0 | 0 | 0 | 0 | 0 | 0 |
| EG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. | 0 | 0 | 0 | 0 | 0 | 0 |
| EG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. | 0 | 0 | 0 | 0 | 0 | 0 |
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| Title | Organization | Phone | Extension | |
|---|---|---|---|---|
| Prof. Ann Scheck McAlearney | Ohio State University College of Medicine | 614-293-8973 | Ann.McAlearney@osumc.edu |
| Prot_000.pdf |
| SAP | No | Yes | No | Statistical Analysis Plan | Nov 7, 2023 | Feb 1, 2024 | SAP_001.pdf |
| ICF | No | No | Yes | Informed Consent Form | Aug 22, 2018 | Aug 25, 2022 | ICF_002.pdf |
| ID | Term |
|---|---|
| D010358 | Patient Participation |
| ID | Term |
|---|---|
| D010342 | Patient Acceptance of Health Care |
| D000074822 | Treatment Adherence and Compliance |
| D015438 | Health Behavior |
| D001519 | Behavior |
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| Male |
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| Black |
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| Other |
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Patient receives the full version of MyChart Bedside. Patient receives online training, only
Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control).
High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
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| Counts |
|---|
| Participants |
|
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| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
| OG002 |
| High Tech, Low Touch |
Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
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Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
Patient receives the full version of MyChart Bedside. Patient receives online training, only
Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control).
High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
|
|
Patient receives the full version of MyChart Bedside. Patient receives online training, only
Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control).
High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
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| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
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| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
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|
| OG002 | High Tech, Low Touch | Patient receives the full version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). High Tech: Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled. |
| OG003 | Low Tech, Low Touch | Patient receives the non-interactional version of MyChart Bedside. Patient receives online training, only Low Touch: Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control). Low Tech: Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled. |
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