Oscar Health Patient Pings | NCT02923024 | Trialant

Oscar Health Patient Pings | NCT02923024 | Trialant

Sponsor/Collaborators Module

Description Module

Arms/Interventions Module

Arm Groups

Label	Type	Description	Intervention Names
Usual Care	No Intervention	This arm will be usual care and there will be no intervention.
Information	Experimental	In this arm, providers will be sent patient pings after a patient experiences a trigger event. The ping will be a fax sent from Oscar to the physician alerting them of an event their patient had.This trigger event could be an emergency room visit, admission to a hospital, or a hospital discharge event. The patient ping will be sent to the patient's doctor including primary care physicians and specialists. If the patient does not have a doctor, a ping will not be sent.	Behavioral: Patient Ping
Information and Financial Incentives	Experimental	In this arm, providers will be sent patient pings after a patient experiences a trigger event. The ping will be a fax sent from Oscar to the physician alerting them of an event their patient had.This trigger event could be an emergency room visit, admission to a hospital, or a hospital discharge event. The patient ping will be sent to the patient's doctor including primary care physicians and specialists. If the patient does not have a doctor, a ping will not be sent. Physicians will be incentivized to see patients immediately via phone call or in office visit. Physicians receive a financial incentive for calling the member within 48 hours of trigger event and will receive a larger financial incentive for seeing the patient for an office visit within 7 days of trigger event.	Behavioral: Patient Ping

Interventions

Name	Type	Description	Arm Group Labels	Other Names
Patient Ping	Behavioral	The patient ping will be a fax sent from Oscar Health to physician that will include information on the physician's patient's trigger event and contact information for the physician to reach out to the member.

Outcomes Module

Primary Outcomes

Measure	Description	Time Frame
Patient office visits with physician	The study team will measure the number of patients that saw their physician within seven days of the trigger event and patient ping.	Within 7 days of trigger event and patient ping
Physician phone call to patient	The study team will measure the number of patients that received a phone call from their physician within 48 hours of trigger event.	48 hours of trigger event and patient ping

Secondary Outcomes

Measure	Description	Time Frame
Number of emergency room visits post trigger event	The study team will measure emergency room utilization post trigger event.	6 months
Number of outpatient visits post trigger event	The study team will measure outpatient utilization post trigger event.