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| Name | Class |
|---|---|
| University of Basel | OTHER |
| Max Planck Institute for Human Development | OTHER |
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The goal of the proposed study is to assess the potential of information structuring for improving discharge communication. Specifically, the investigators aim to examine the advantages of an information-structuring skills training for physicians (compared to an empathy skills training) on discharge communication and associated patient outcomes, such as patients' information recall and adherence to physician recommendations. The investigators hypothesize that patients receiving structured discharge information from their trained physicians will be able to recall more information and show higher adherence to recommendations relative to controls (i.e., patients receiving discharge information from doctors trained in empathy skills).
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Information structuring skills training | Experimental | Physicians received a communication skills training focusing on information structuring with the so-called book metaphor for a structured discharge communication with the patient. |
|
| Empathy skills training | Active Comparator | Physicians received a communication skills training focusing on empathy skills with the acronym NURSE for an empathetic discharge communication with the patient. |
|
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Communication skills training "empathy skills" | Behavioral |
| ||
| Communication skills training "information structuring skills" |
| Measure | Description | Time Frame |
|---|---|---|
| Patients' recall of the information provided during discharge communication | 3 times: immediately after discharge, one week after discharge, one month after discharge |
| Measure | Description | Time Frame |
|---|---|---|
| Adherence to recommendations | 2 times: one week and one month after discharge | |
| Patient satisfaction in four dimensions | (1) comprehension, (2) structuredness (3) recommendation of the physician to family and friends (4) informativeness |
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Inclusion Criteria:
Exclusion criteria:
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| Name | Affiliation | Role |
|---|---|---|
| Roland Bingisser, Prof. Dr. | University Hospital, Basel, Switzerland | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| University Hospital Basel, Emergency Department | Basel | Canton of Basel-City | 4031 | Switzerland |
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| Behavioral |
|
| Immediately after discharge |
| ID | Term |
|---|---|
| D010549 | Personal Satisfaction |
| ID | Term |
|---|---|
| D001519 | Behavior |
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