Improving Follow-Up Adherence in a Primary Eye Care Setting

Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Inclusion Criteria:

• Age: Over 18 years
• Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.
• Access to a telephone

Exclusion Criteria:

• Does not speak English