Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.
The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.
Not provided
Not provided
Not provided
Not provided
| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Automated Telephone System | Experimental | In addition to a standardized reminder letter, participants also received a telephone call from an automated system to remind them of a recommended follow-up appointment. |
|
| Personalized Telephone Call | Experimental | In addition to the usual care letter, a staff member called participants one month prior of recommended follow-up appointment. During this call, participants were given the option to schedule an appointment. |
|
| Usual Care | Active Comparator | Participants randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities. |
|
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Automated Telephone System | Behavioral | Participants receive automated reminder phone calls. |
|
| Measure | Description | Time Frame |
|---|---|---|
| Appointment Adherence | A research assistant examines the Electronic Medical Records (EMR) system to assess recommended appointment adherence. | 3 months |
| Measure | Description | Time Frame |
|---|---|---|
| Scheduling Appointment | Tracking whether the patient made an appointment within 1 month of the reminder letter (usual care), automated phone call, or personalized phone call. | 1 month |
Not provided
Inclusion Criteria:
Exclusion Criteria:
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
| Name | Affiliation | Role |
|---|---|---|
| Lisa Hark, PhD | Wills Eye | Study Director |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| Wills Eye Hospital | Philadelphia | Pennsylvania | 19107 | United States |
| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 26656245 | Background | Callinan CE, Kenney B, Hark LA, Murchison AP, Dai Y, Leiby BE, Mayro EL, Bilson J, Haller JA. Improving Follow-Up Adherence in a Primary Eye Care Setting. Am J Med Qual. 2017 Jan/Feb;32(1):73-79. doi: 10.1177/1062860615616860. Epub 2016 Jul 10. |
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
| ID | Term |
|---|---|
| D005128 | Eye Diseases |
| D010342 | Patient Acceptance of Health Care |
| ID | Term |
|---|---|
| D000074822 | Treatment Adherence and Compliance |
| D015438 | Health Behavior |
| D001519 | Behavior |
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
Not provided
| Personalized Telephone Call | Behavioral | Participants receive reminder phone calls by study staff. |
|
|
| Usual Care | Behavioral | Participants receive a standard reminder letter in the mail. |
|
|