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| ID | Type | Description | Link |
|---|---|---|---|
| 5R18HS021658-02 | U.S. AHRQ Grant/Contract | View source |
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| Name | Class |
|---|---|
| Agency for Healthcare Research and Quality (AHRQ) | FED |
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This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| Control | No Intervention | Participants randomized to the control arm receive no telephone simulation training. | |
| Simulation Training | Experimental | Participants randomized to the intervention arm receive telephone simulation training. |
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| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| Telephone simulation training | Behavioral | The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls. |
| Measure | Description | Time Frame |
|---|---|---|
| Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls. | Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months. |
| Measure | Description | Time Frame |
|---|---|---|
| Change in proportion of calls with querying behaviors compliant with the "all-callers" interviewing protocol. | Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months. |
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Inclusion Criteria: 9-1-1 call-center call receivers. -
Exclusion Criteria:
-
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| Name | Affiliation | Role |
|---|---|---|
| Hendrika Meischke, PhD | University of Washington | Principal Investigator |
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| PubMed Identifier | Type | Citation | Retractions |
|---|---|---|---|
| 32088255 | Derived | Stangenes SR, Painter IS, Rea TD, Meischke H. Delays in recognition of the need for telephone-assisted CPR due to caller descriptions of chief complaint. Resuscitation. 2020 Apr;149:82-86. doi: 10.1016/j.resuscitation.2020.02.013. Epub 2020 Feb 20. | |
| 28760696 | Derived | Meischke H, Painter IS, Stangenes SR, Weaver MR, Fahrenbruch CE, Rea T, Turner AM. Simulation training to improve 9-1-1 dispatcher identification of cardiac arrest: A randomized controlled trial. Resuscitation. 2017 Oct;119:21-26. doi: 10.1016/j.resuscitation.2017.07.025. Epub 2017 Jul 29. |
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| ID | Term |
|---|---|
| D006323 | Heart Arrest |
| ID | Term |
|---|---|
| D006331 | Heart Diseases |
| D002318 | Cardiovascular Diseases |
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| 26830676 | Derived | Meischke H, Painter I, Turner AM, Weaver MR, Fahrenbruch CE, Ike BR, Stangenes S. Protocol: simulation training to improve 9-1-1 dispatcher identification of cardiac arrest. BMC Emerg Med. 2016 Feb 1;16:9. doi: 10.1186/s12873-016-0073-6. |