Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Inclusion Criteria: 9-1-1 call-center call receivers. -

Exclusion Criteria:

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