The purpose of this study is to suggest system for improving patients' management through a detail analysis of physical therapy departments functioning

First phase:

• Description of the actual patients' management through individual semi directive interviews and focus groups of health professionals, patients, and members of the hospital directory departments.
• Identification of barriers

Second phase: suggestion of system for improving patients' management

Inclusion Criteria:

• For doctors: affiliation to physical therapy and rehabilitation departments, age, career and function
• For other health professionals: affiliation to physical therapy and rehabilitation departments, service length, age, gender
• For patients: age, gender and therapeutic programs

Exclusion Criteria:

- Persons not wishing to participate

In each of 3 centers, we will evaluate :

• 13 healthcare professionals
• 8 patients
• 1 hospital executives