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| Name | Class |
|---|---|
| San Mateo Medical Center | OTHER |
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Medic Mobile conceptualized and proposed the creation of an SMS-based appointment validation tool to automate appointment confirmation and rescheduling. Working in parallel with the San Mateo Medical Center (SMMC) electronic medical records (EMR) system, the software tool will automate reminders that request text responses from patients to either confirm or request to reschedule their upcoming appointments. While simple in concept, this tool aims to free up scarce clinical resources which are currently allocated to daily patient phone call reminders. With funding from a Bay Area foundation, the investigators will develop and pilot this open-source software tool in a 12-month randomized-controlled trial, slated to begin in October 2012. The endpoints of the study will aim to demonstrate improvements in both appointment adherence and glycemic control.
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| Label | Type | Description | Intervention Names |
|---|---|---|---|
| SMS Appointment Reminders | Experimental | 150 patients will be randomly assigned to the intervention arm of the study and receive text reminders about their upcoming appointments. |
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| Existing Reminder Protocol | No Intervention | 150 patients will be randomly assigned to the control arm of the study and will not receive SMS reminders about their upcoming appointments. They will, however, be subject to the clinics' existing reminder protocol (phone call reminders by either clinic personnel or computer machine). |
| Name | Type | Description | Arm Group Labels | Other Names |
|---|---|---|---|---|
| SMS Reminder Software Tool | Other | The 150 patients in the intervention arm of the study will receive SMS reminders regarding their upcoming appointments. Working in parallel with the SMMC electronic medical records system, the software tool will automate reminders that request text responses from patients to either confirm or request to reschedule their upcoming appointments. This bidirectional text messaging system would not interfere with the clinics' existing reminder protocol. |
| Measure | Description | Time Frame |
|---|---|---|
| Glycemic Control (hemoglobin A1c) | The hemoglobin A1c (HbA1c) levels of study participants will be measured at the time of enrollment and at the end of the 6-9 month follow-up period. | 6-9 months post-enrollment |
| Measure | Description | Time Frame |
|---|---|---|
| Appointment Adherence Rate | Appointments scheduled during the 6-9 month follow-up period will be systematically tracked and monitored. The proportion of fulfilled appointments will be compared between the intervention and control arms. | 6-9 month post-enrollment |
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Inclusion Criteria:
Exclusion Criteria:
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| Name | Role | Phone | Extension | |
|---|---|---|---|---|
| Jessica Qu | Contact | 415-728-2208 | jessica@medicmobile.org | |
| Mainul Islam | Contact | 415-328-7657 | mainul@medicmobile.org |
| Name | Affiliation | Role |
|---|---|---|
| Nadim Mahmud | Medic Mobile | Principal Investigator |
| Facility | Status | City | State | ZIP | Country | Contacts |
|---|---|---|---|---|---|---|
| San Mateo Medical Center | San Mateo | California | 94403 | United States |
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| Label | URL |
|---|---|
| Medic Mobile | View source |
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| ID | Term |
|---|---|
| D003924 | Diabetes Mellitus, Type 2 |
| ID | Term |
|---|---|
| D003920 | Diabetes Mellitus |
| D044882 | Glucose Metabolism Disorders |
| D008659 | Metabolic Diseases |
| D009750 | Nutritional and Metabolic Diseases |
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| D004700 | Endocrine System Diseases |