Using Online Videos to Supplement Emergency Department Discharge Instructions

Speak Fast, Use Jargon, and Don't Repeat Yourself: Using Online Videos to Supplement Emergency Department Discharge Instructions

This project will evaluate the effectiveness of 38 videos of discharge instructions for patients seen in, and discharged from, the emergency department (ED). The investigators will (1) assess how many ED patients chose view the website, and (2) interview patients who viewed a video, as well as those who didn't view a video (and therefore received standard care), to determine whether patients who viewed a video understood their diagnoses and discharge instructions better.

Inclusion Criteria:

• Age > 16, or < 16 and accompanied by a legal guardian
• Has one of 38 ED discharge diagnoses
• Fluent in English, or caregiver fluent
• Has access to a computer, with internet access, in the next 4 days
• Has access to a telephone

Exclusion Criteria:

• Age < 16 when unaccompanied by a legal guardian
• Decreased level of consciousness at ED discharge (eg palliative patient)